Privacy Policy
This Privacy Policy explains how Open Language processes personal data in connection with its website and small-group language courses in Baku. It applies to inquiries, enrolment, course administration, and related communications.
Data We Collect
We may collect identification and contact details, inquiry and enrolment information, level-screening responses, course preferences, timetable choices, attendance records, payment-related records, and messages sent through our website or by other booking methods. We may also process technical data such as device, browser, and usage information when the website is used.
Sources of Data
We receive data from course inquiries, level screening, group and timetable matching, course terms confirmation, enrolment, scheduled lessons, guided practice, and progress review. Information may also come from phone calls, email, the contact form, center visits, and automated website logs.
Types of Cookies
Cookies may be session-based or persistent. They may be used for essential site functions, remembering basic preferences, and understanding how the website is used. We do not rely on cookies to make decisions about course suitability or learner progress.
Cookie Controls
Where cookies or similar tools are used, they may support site operation, basic analytics, and preference storage. You can usually block or delete cookies in your browser, but some site functions may not work as intended if essential cookies are disabled.
Your Rights
You may request access to your personal data, correction of inaccurate information, or deletion where retention is no longer required. You may also object to certain processing or ask us to limit use in appropriate cases. Some requests may be restricted where we must keep records for legal, accounting, or operational reasons.
How to Make a Request
To exercise a privacy right, send a clear request using the contact details in this policy and describe the data or activity concerned. We may ask for information needed to verify identity and to protect learner records before responding.
Data Retention
Inquiry records are kept for a limited period after the last contact. Enrolment, attendance, and payment records are retained for the course term and for any additional period needed for accounting, dispute handling, or legal compliance. When data is no longer needed, we delete it or anonymize it where practicable.
Policy Updates
If we make material changes, we will update the policy text on the website and may provide an additional notice where appropriate. The revised version applies from its stated effective date.
Contact Information
How We Use Data
Personal data is used to respond to inquiries, screen starting level, match learners with a suitable group and timetable, confirm course terms, manage enrolment, arrange lessons, record attendance, support guided practice, review course progress, process payments, maintain internal records, improve website reliability, and meet legal or accounting obligations.
Service Providers
We may share personal data with payment processors, communication providers, website hosting or technical support services, and other operational partners that help us run the website and manage course administration. These parties are expected to use the data only for the services they provide to us and to protect it appropriately.
Legal Disclosure
We may disclose personal data when required by law, court order, tax rules, accounting obligations, or other binding legal process. We may also share information to establish, exercise, or defend legal claims where necessary.